Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.

Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems and a strong reputation among its customers. Being one of the world's leading analytical instrumentation companies, Bruker is strongly committed to further fully meet its customers’ needs as well as to continue to develop state-of-the-art technologies and innovative solutions for today's analytical questions.

Please visit www.bruker.com.

For our Bruker entity in Ettlingen we are looking for Customer Experience and Quoting Specialist (m/w/d).

Purpose of the job :

The Customer Experience and Quoting Specialist is the face to our internal and external customers, they are responsible for ensuring Customer Experience is the core focus from initial inquiry to order entry to cash communication.

• Provide internal Sales & Service Support
• Responsible to receive, track all incoming inquiries from our internal & external customers
• Prequalify and assign the inquiries to the relevant parties

Primary responsibilities

Sales & Service Support

• Support by creating quotations (systems, accessories, spare parts, consumables, service agreements, relocations, repairs, & any billable service)
• Work closely with the team of technical experts to ensure feasibily of quotes when necessary
• Document Support (collect, fil-in, submission of external or internal documents required by customers and / or auditors)
• Support with tenders, when applicable
• Support the cash collection process : Communication with banks (Letter of credits, bank guarantees), invoice distribution (customer portals submission…)
• Coordinate returns of defective material to repair centers

Secondary responsibilities

External Customers Inquiries

• Monitor & prequalify all incoming inquiries (understand requests received by phone, emails, or others)
• Collect and document data (Contact details, system details, topic…)
• Assign inquiry to the relevant party (Sales, Service, others…)
• Support with end to end communication
• Provide recommendations for accommodation & travel directions to Bruker locations

Overall

• Close cooperation with the order processing team
• Support for the same features in other regions when language permits, back-up
• Development of excellent working knowledge of Bruker products
• Other tasks that broadly correspond to the above tasks and objectives
• All other tasks related to improving effectiveness

Business Travels: less than 10% within EMEA

Required Qualifications & Hard skills

• High school diploma or equivalent required
• Significant experience in Business administration
• At least 3 years hands-on experience on SAP ERP
• At least 6 months of experience in the field of public tenders
• Excellent written and oral communication skills in German (Fluent) & English (B2)
• Any additional European language appreciated
• No visa disqualification from US or EU
  

• Able to build knowledge of the hardware configuration of our major hardware product lines (Magnetic Resonance or Imaging products) to support the sales and service organization in preparing a quote
• Has an understanding and process knowledge of public tenders for capital equipment and has repeatedly and continuously participated in the successful submission of such tenders
• Hands-on experience on SalesForce.com CRM appreciated
• Knowledge of Microsoft Office applications (Word, Excel, Outlook)

Soft skills

• Team player
  
• Communication skills
  
• Organizational skills
  
• Able to quickly adapt to new situations
• Able to work autonomously
• Be proactive
• Time and stress management
• Solution-oriented work
• Sense of responsibility
• Resilience