Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations. Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems and a strong reputation among its customers. Being one of the world's leading analytical instrumentation companies, Bruker is strongly committed to further fully meet its customers’ needs as well as to continue to develop state-of-the-art technologies and innovative solutions for today's analytical questions.

Bruker BioSpin, as part of the Bruker Group, is a high-tech international company and the world-leading manufacturer of comprehensive solutions in Nuclear Magnetic Resonance (NMR), Electron Paramagnetic Resonance (EPR) and Preclinical Magnetic Resonance Imaging (MRI).

To this end, we offer you:

• A canteen with meal vouchers
• Job bike
• Hybrid working possibilities
• Support for your pension scheme
• Capital-forming benefits
• 30 days of vacation
• Modern air-conditioned buildings
• State-of-the-art office space & infrastructure
• Free employee parking
• Highly satisfied and forward striving teams
• Talented and diverse employees from and all over the world
• Finally, of course, the fact that even though we are listed on the stock exchange, we are still safe and sound in the hands of our owner and thus able to weather all storms.

For our office in Ettlingen we are searching for a NMR Support Specialist (m/f/d).

This position in the Bruker BioSpin Global NMR Expert Team focuses on service-related contributions to new product developments, and the entire internal support portfolio during the product’s lifetime. Timely and highly qualified support of service personnel using a professional tool set is of equal importance. Solution oriented and active exchange with stakeholders as from local service, R&D and product management is the basis for successful engagement. Responsible for Service-related tasks associated with Bruker-TopSpin Software (and associated products), licensing and related framework (i.e., hardware interaction and operating systems).

Responsibilities in Product Introduction

• Active participation in Product Lifecycle Management projects i.e., define and defend the service requirements, ensure that deliverables assigned to the Service Division are provided
• Support R&D to develop, review, and maintain comprehensive technical documentation, including service manuals/ instructions
• Develop service procedures and troubleshooting guides to facilitate knowledge transfer and ensure service efficiency
• Create training content for Field Service Engineers and service partners/ third parties within a Learning Management System
• Support in evaluating optimal service delivery concepts including regional service operations as well as third party agent solutions

Responsibilities in Product Maintenance

• Maintain service procedures, troubleshooting guides to ensure that engineering changes are reflected
• Develop technical bulletins, e.g. Service Information (SI) or Knowledgebase articles
• Report new or recurring problems to R&D, Quality and Product Management, participate in CAPA teams as required
• Deliver and update technical trainings to BBIO SLS Field Service Engineers and service partners within an LMS
• Run and develop a training facility based in Ettlingen in coordination with other stakeholders

Responsibilities in Operative 2^nd Level Support

• Operate a global 2^nd Level Support hotline for Bruker service engineers and track cases in a CRM system with focus on TopSpin software products and its hardware interactions
• Conduct in-depth analysis of technical issues reported by Field Service Engineers, utilizing a systematic approach to identify root causes and identify solutions to restore performance efficiently
• Collaborate closely with first level service engineers to escalate critical issues to ensure timely resolution and customer satisfaction. In emergencies and if not solvable otherwise, intervene remotely or on-site for selected escalations
• Assist in dispatching support tasks received at the 2^nd Level Support interface

• Diplom/ Master's degree in science or engineering. PhD is an asset.
• Minimum three years work experience with NMR analytical instruments and TopSpin software.
• Profound knowledge of modern Windows and Linux operating systems. Work experience with IT administration is an asset.
• Experience with lab management
• Experience with programming projects is an asset.
• Fluency in English and German is obligatory
• MS Office (expert)
• Service oriented mindset and deliverables
• Intercultural competence
• Analytical thinking in depth and breadth